Game Privacy Policy
Updated on December 27, 2024
About us and this Privacy Policy
Welcome to choose the games provided by Haikou Lemon Games Network Technology Co., Ltd. (hereinafter referred to as "we" or "HK-LemonGames")! Through this Privacy Policy, we explain to you how we collect, use, store and share personal information, as well as the relevant rights you enjoy.
1. Information We Collect and Process
HK-Lemon Games only collects and processes your information to the extent necessary to fulfil one or more of its functions and activities, and will do so only by fair and reasonable means.
The legal basis for collecting and using the information depends on what the information is and the context in which we collect it.
The personal information we may collect and process about you through the Services falls into the following general categories:
1.1. Data that you provide voluntarily
which given consent to the processing of your personal data
In-game user name and password
your email address
Profile information (such as name, social networking sites (“SNS”) accounts, age, gender, address, profession, image, voice, profile photo)
Your messages to the Service (such as chat logs and player support tickets)
Any other information you choose to give our customer service or other team in the game or via email (such as information to identify a lost account)
1.2 Information We Collect automatically
When you access our websites or play our games, we may also collect certain information automatically from you and/or your device in order to efficiently fulfilling our contractual obligations, better understand our users and be able to improve our services and your user experience, such as:
your mobile device’s identifiers
details about the games and platforms you use
IP address , which only allows us to determine the geographic area and does not reveal your precise location;
your device information (such as device type, device system language, network and carrier data, operating system)
information regarding your use of and interaction with our Services(such as in-game event, game version)
your country
application performance and de-bugging information
what your current progress is in our Services and the date and time of activity
your payment information in our Services
Like most online services, we and our partners may use cookies and similar technologies to provide and personalize our services, analyze gaming usage, target advertisements and prevent fraud. Cookies are small text files stored by browser(s) on your desktop computer or mobile device. Most web browsers automatically accept cookies, but you can modify browser setting to decline cookies if you wish so. In that case, some aspects of the service may then not function properly.
1.3 Information we obtain from third party sources
When you use any of HK-Lemon Games Services via your social media account, such as Facebook, Wechat or Google (where our games may also be referred to as “applications”), you allow HK-Lemon Games to access certain information from your profile on that site to efficiently fulfill our contractual obligations. The information we receive from you will depend on your social media privacy settings. You can control and find out more about these settings at the social network services where you play our games. HK-Lemon Games may access and store some or all of the following basic information, such as:
your user identification number (like your Facebook ID number), which may be linked to publicly-available information like your name and profile photo
information about your activities on or through the connected third-party platform
any other information that you or the third-party platform share with us
We may collect information about you from third-party sources, such as advertising partners. We may get your personal information, for example, if you clicked on an advertisement directing you to one of our Services, we will be provided with information about which advertising network and advertising campaign the install originated from.
2.Purposes for Collection, Processing and/or Disclosure:
(1)Detection/Prevention of Security Incidents
(2)Customer Service
(3)Operating Our Business and Games
(4)Game Mechanics or Features
(5)Facilitating Social Interactions among Players
(6)Product Development/Improvement
(7)Maintaining and Enhancing the Services
(8)Advertising
(9)Player Acquisition
3.How We Collect Information About You
When you play one of our games, HK-Lemon Games collects and stores certain Personal Information and Non-Personal Information that you provide directly or through third-party sources that provide our games; in addition, your web browser or client software may transmit certain geographic information or information about your computer (functionality, game data processing, etc.) to HK-Lemon Games. Certain information about your game play, such as the timestamp of your last game played and your game progress, is collected from you and/or automatically generated based on your use of our game services.
Like most websites, we automatically collect certain information and store it in log files. This information may include unique identifiers (such as your Internet Protocol (IP) address) and Non-Personal Information (such as your browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamps, and/or clickstream data). We may combine this automatically collected log information with other information we collect about you.
HK-Lemon Games and our partners may use tracking technologies, such as cookies, beacons, tags, and scripts. These technologies are used to analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole. We may receive individual and aggregate reports based on the use of these technologies by these companies. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use certain features or areas of our website may be limited.
4.How We Use the Information We Collect
In general, we collect, store, and use your information to provide you with a secure, smooth, efficient, and personalized gaming and entertainment experience. The personal information you provide to HK-Lemon Games will enable us to provide and deliver the products and services you request, such as creating an in-game account; alerting you to new products or services, features, or enhancements; improving our services and ensuring their security, such as processing/resolving your customer service or technical support questions or issues; and/or notifying you of upgrade opportunities, contests, promotions, or special events and offers. HK-Lemon Games may enhance or merge the personal information collected with data from third parties to update your contact information, conduct market analysis, or improve our products or services. We may use your personal information for internal marketing, analytical or demographic purposes so that we can adjust our products and services to better meet your needs. We do this to better understand and serve our customers. If we materially use your information for purposes other than those listed above, we will ask for your consent.
5.Sharing Your Information
HK-Lemon Games will share your personal information with third parties only in the manner described in this Privacy Policy. We will not sell your personal information to third parties. However, we may share non-personally identifiable, aggregated and/or publicly available information with third parties. In addition, we may share your game data, customer service, and/or unique identifiers specific to your device with third parties to personalize, adjust, and improve our Services. We instruct all such third-party service providers to maintain the confidentiality of the information disclosed to them and not to use your information for any purpose other than to provide services on behalf of HK-Lemon Games. We may serve ads on our Services. When advertisers or ad intermediaries serve ads on our Services, they may collect, or we may collect and share with them, the following types of information:
Performance data (such as number of ad clicks);
• Aggregate and/or de-identified information about players;
• Certain technical information (such as IP address, non-persistent device identifiers (such as IDFA), and device identifiers);
• Your social network ID.
The information collected may be used to:
• Measure the effectiveness of advertising;
• Personalize the player experience by showing ads for products and services that may be more appealing to you;
• Perform web analytics to analyze traffic and other player activity.
In addition, we share your device identifier with ad networks so that they can serve behavioral ads to you within the app. We use or may use the following ad networks:
Facebook https://www.facebook.com/about/privacy
Admob https://policies.google.com/privacy
Reklamup https://reklamup.com/privacy-policy.html
A4G https://www.a4g.com/privacy
UnityAds https://unity.com/legal/privacy-policy
IronSource https://www.is.com/privacy-policy/
Applovin https://www.applovin.com/privacy/
Vungle https://vungle.com/privacy/
Amazon
https://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=468496&ref_=footer_privacy/
Fyber https://www.fyber.com/privacy-policy/
Chartboost https://answers.chartboost.com/en-us/articles/200780269
Pangle https://www.pangleglobal.com/privacy
AlgoriX https://www.algorix.co/privacy-policy/
Pubnative https://pubnative.net/privacy-policy/
Inmobi https://inmobi.cn/privacy-policy
Pubmatic https://pubmatic.com/legal/privacy-policy/
Smaato https://www.smaato.com/privacy/
Bidmachine https://bidmachine.io/privacy-policy/
Mobilefuse https://mobilefuse.com/privacy-policy
Moloco https://www.moloco.com/privacy-policy
Mintegral https://www.mintegral.com/en/privacy
Premiumads https://premiumads.net/privacy/
This Privacy Policy does not cover the recipient's use of the disclosed information. If you have questions about the processing performed by such third parties, you should review their privacy policies.
If HK-Lemon Games undergoes a business transition (including a proposed transaction), such as a merger, acquisition by another company, or sale of all or a portion of its assets, we may disclose or transfer all of your information to the successor organization in transition.
Your information and the content of all your online communications (including, but not limited to, chat text, voice communications, IP addresses, and your personal information) may be accessed and monitored as necessary to provide the Services and may be disclosed in the following circumstances: (i) when we believe in good faith that we need to disclose information in response to legal process (e.g., court order, search warrant, or subpoena); (ii) to satisfy any applicable law or regulation; (iii) when we believe that the Services are being used to commit a crime, including to report such criminal activity or to exchange information with other companies and organizations for fraud protection and credit risk reduction; (iv) when we believe in good faith that an emergency exists involving a threat to the health and/or safety of you, others, or the public; and (v) to protect the rights or property of HK-Lemon Games.
6.How to exercise your rights
You can access, modify, and delete the information you provide when using our services by contacting us at hklemongame@163.com. The scope and manner in which you can access, modify, or delete your personal information depends on the services you use. We may need you to provide some personal information to help us verify your identity before processing your request.
You can opt out of receiving promotional information, such as marketing emails we send to you, at any time. If you wish to do so, please send an email to hklemongame@163.com. You can turn off push notifications by visiting the "Options" or "Settings" page in the relevant game.
You can opt out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "Limit Ad Tracking" (Apple iOS) or "Opt out of interest-based ads" (Android). For personalized in-game offer opt-outs, you can use the options provided in the game settings.
If you are concerned about the way we use your personal information for any reason, or wish to correct or request that we delete such personal information, please contact HK-Lemon Games using the information in the "Contact Us" section below. We will respond to your request as soon as possible.
In some cases, we may not be able to delete your personal information, and we may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and/or enforce our agreements.
7. Data Deletion
We will delete or de-identify your personal data as reasonably possible in the following circumstances:
a. When we have no ongoing legitimate business need to process your personal information;
b. When we cease operating our services;
c. When you request deletion of your data by sending an email to hklemongame@163.com;
d. When a platform (such as Meta) decides in its sole discretion to delete your open platform data for your protection or as part of a compliance review;
e. When required by applicable laws or regulations.
We will retain personal information collected from you when we have an ongoing legitimate business need, to operate our services and ensure that your personal data is appropriately protected. For example, to provide you with the services you requested, or to comply with applicable legal, tax or accounting requirements. For example, we will regularly de-identify unused game accounts and regularly review and delete unnecessary data.
8. Age Limits
When we collect personal information, we do not know the age of the player. If the player has a social media account and logs into the game, we may obtain age information from the player through that account. If we learn that we have collected personal data from a child under the age of 13, we will take reasonable steps to delete such data as soon as possible. If you are a minor under the age of 16, please note that you may use our services with the prior consent of your parent or legal guardian.
9. Privacy Policy of Linked Sites and Advertisers
Our website and games may contain advertisements for companies other than HK-Lemon Games, which may link to their own websites. We are not responsible for the privacy practices or content of such websites. If you have any questions about how these other websites use your information, you should review their policies and contact them directly.
10. Security of Your Information
We understand the importance of keeping your information secure. HK-Lemon Games has taken steps to ensure that all collected information remains secure and in its original form, i.e., without any alterations. Therefore, access to all personal information is strictly controlled. We follow generally accepted standards to protect personal information submitted to us, both during transmission and once received.
In addition, we will take reasonable steps to ensure that third parties to whom we transfer any data will provide adequate protection for personal information.
11. US Privacy Laws
If you are a resident of California or Virginia, you may be able to exercise additional rights. For more information, please review our US Privacy Law Notice.
12. Contact Us
If you have any questions, comments or concerns about our privacy policy, or if you would like to request deletion of your data, please feel free to send an email to hklemongame@163.com.